Customer Care

Long-term success depends both upon the quality management philosophy and an after-sales service, which extends to all parts of the globe. Westac Power takes great pride in ensuring that customers world-wide obtain optimum service and performance from POWERPAC products. All carry a full international warranty, reinforced by the international network of accredited agents supporting the majot component suppliers.

Westac Power backs-up all products with a complete spare parts service, based on long-standing specialist knowledge and experience of generating set components, and continually up-dated to reflect changes in design and technology. Only genuine spares, those meeting the high quality standards of the original, are used. Supplies are by express delivery, sourced from either Westac Power's own stores or the major component supplier. Technical assistance to clients and an excellent customer care programme are further vital ingredients of the Westac Power global operation, fully endorsing its commitment to quality and service.